Technician Lead
Job Description
About Us
We're Queue, the world's first fully autonomous robotic pharmacy. We go from sealed wholesale bottles to filled, verified prescription vials with zero human involvement.
We built Queue because no one should ever have to wait in line for the medicines they need. One in three US pharmacies has shut down. Pharmacists are overworked to a breaking point. And patients are paying the price. Queue fixes that. Pharmacists get to practice pharmacy again — counseling patients, catching interactions, doing the work only they can do. And patients get their prescriptions in 60 seconds or less, any time, anywhere.
We're backed by over $18 million from Alleycorp, Riot Ventures, Ubiquity Ventures, House Capital, and others who believe the pharmacy system is broken and that robotics can fix it. Queue was founded by Nick Desai (6x founder, previously CEO of Heal) and Joshua Liu (previously Tesla, Waymo, and Zipline).
About the Role
As Technician Lead, you'll be the hands-on anchor of our build floor, leading a small team of technicians through the assembly, integration, troubleshooting, and testing of complex electromechanical robotic systems. You'll work side by side with design and manufacturing engineers to build prototype and pilot-production units, execute test protocols, and create the build documentation that carries our product from prototype to production at scale.
What makes this role extraordinary:
Direct impact on millions of patients through breakthrough pharmacy automation. The machines you and your team build will dispense medication to real patients, with the opportunity to set the quality bar and build the technician team from the ground up as we scale nationwide.
Lead the Technician Team
Lead, schedule, and mentor a small team of assembly and test technicians; assign daily work and monitor output against build schedules
Train technicians on assembly best practices, tooling, fixtures, and quality standards
Serve as first point of contact for issues that arise during builds, escalating to engineering with clear, data-backed reports
Maintain a clean, organized, and well-stocked lab and build area
Be a champion of company safety practices
Mechanical & Electromechanical Assembly
Assemble precision mechanical and electromechanical subassemblies, mechanisms, actuators, wire harnesses, and sensor packages to pharmaceutical-grade quality standards
Read and interpret engineering drawings, 3D CAD, schematics, wiring diagrams, BOMs, and tolerances to execute builds accurately
Use hand tools, torque tools, presses, custom fixtures, and semi-automated equipment for repeatable, high-quality assembly
Build and modify electrical PCB assemblies with the ability to rework surface-mount and through-hole components
Use benchtop equipment like power supplies, oscilloscopes, and logic analyzers to follow basic electrical work instructions for PCBA bring-up and test
Inspect incoming parts for defects and confirm part availability ahead of builds
Troubleshooting & Test Execution
Troubleshoot mechanical, electrical, and electromechanical issues during assembly and bring-up; partner with engineers to root-cause and resolve them
Execute test plans and validation protocols on subassemblies and full systems; adapt procedures where specifications are still being defined
Build and maintain assembly jigs, test fixtures, and validation setups
Record, analyze, and communicate test results; provide detailed written and verbal status updates to engineering and leadership
Build Documentation & Process
Create, red-line, and maintain assembly work instructions, SOPs, travelers, and test procedures
Document issues, deviations, and improvements discovered during builds and feed them back into design and process
Support the transition from prototype builds to repeatable pilot production, including DFx feedback to engineering
Help establish quality checkpoints and build-record discipline as we scale toward volume production
Required Qualifications and Experiences
We don't care about your degrees. We care about what you can show us! Tell us about the machines you've built.
Must Have:
Hands-On Builder: 8+ years of hands-on experience assembling and testing mechanical/electromechanical systems (robotics, semiconductor equipment, medical devices, automotive, aerospace, or similar)
Team Leadership: Prior experience leading a small team of technicians — assigning work, training, and owning build quality and schedule
Assembly Expertise: Demonstrated competency in precision mechanical and electromechanical assembly, including tight-tolerance mechanisms and wire harnessing
Troubleshooting: Strong troubleshooting skills across mechanical and electrical domains; comfortable with multimeters, torque tools, and test equipment
Test Execution: Experience executing structured test plans and documenting results
Documentation: Proven ability to write and maintain clear build documentation — work instructions, SOPs, and test procedures
Drawings & CAD: Ability to read engineering drawings, GD&T callouts, schematics, and 3D CAD
Nice to Have:
Experience in prototype-to-production environments (NPI, pilot lines, low-volume builds)
IPC-A-610/620 certification or equivalent soldering and harness assembly training
Basic fabrication/machining and 3D printing experience for tooling and fixtures
Experience in regulated or cleanroom environments (medical, pharma, semiconductor)
How We Hire
Recruiter Screen (30 min)
Hiring Manager Interview (60 min)
Technical Interview (60 min)
Leadership Interview (60 min)
What We Offer
Early-stage equity in automated pharmacy dispensing at scale
Direct impact — the machines you build dispense medication to real patients
Small team, zero bureaucracy, high trust
Hard problems: precision robotics, safety-critical hardware, regulatory compliance, real-time hardware integration
Compensation & Benefits
Competitive salary
Meaningful early-stage equity
Health, 401(k), unlimited PTO
Why Join Us Now?
Impact & Growth
Direct Patient Impact: Your work will improve healthcare outcomes for millions of patients
Market Leadership: Ground-floor opportunity to define an entirely new category of healthcare technology
Technical Innovation: Work on genuinely novel problems at the intersection of AI, robotics, and healthcare
Career Acceleration: High-visibility role with significant growth potential as the company scales
Team and Culture
World-Class Team: Work alongside exceptional engineers, AI researchers, and healthcare experts
Direct Access: Work directly with the co-founders — with real autonomy and genuine influence over decisions
Innovation Focus: Culture that prioritizes breakthrough thinking and rapid experimentation
Mission-Driven: Team united around the goal of transforming healthcare through technology
Our Values
Servant Leadership — Make those around you better. We serve our teams the way Queue serves communities: 4,000 pharmacies close each year and deserts are spreading - we're here to reverse that.
Do the Hard Things — Healthcare, hardware, and company-building are all hard. We do them anyway. Convenience for us is life-changing for those we serve.
Own Your Work — Be accountable; take pride in what you ship. Queue lives and dies by what you do - own it fully.
Default is Now — There's never a better time than today. Default to action. What can we prove, learn, or simplify right now?
Contact: If you have any questions, please contact us at careers@queue.inc
