Senior Hardware Customer Quality Engineer

NVIDIA has been transforming computer graphics, PC gaming, and accelerated computing for more than 25 years.

It’s

a unique legacy of innovation

that’s

fueled by great technology—and amazing people. 

At NVIDIA,

we’re

pioneering the future of technology and artificial intelligence with

cutting-edge

solutions that are shaping the world’s data-driven innovations.

We are

seeking

a

Hardware

Customer Quality Engineer

in an individual contributor role to support our customer quality assurance activities, stationed in Santa Clara, California! Your

main role

will be

establishing

a

working level

relationship with your customers, collaborating with customers on problem

resolutions/complaints,

and you will be the voice of the customer to the internal teams.

What you will be doing:

• Participate/lead conference calls and F2F meetings with Customers related to quality weekly/monthly

• Track Customer quality metrics with regular reporting to the customer and internal management

• Coordinate and

  participatein Customer audits for NVIDIA HQ and contract manufacturers

• In crisis/customer critical issue situations, quickly assimilate technical details to: (a) Understand the critical elements of the issue and provide direction to the working team (b) Comprehend the significance of results from various technical activities and formulate responses to customers

• Interface with Customers, Integrators and Partners onsite at their location to support problem solving and issue resolution as needed

• Craft customer presentations covering statuses of root cause, risk assessments, corrective actions, preventative

  actionsand recovery plans for complaints

• Work cross functionally

  among internal organizations

  , coordinating

  activities to assess product risk,

  drive problem solving

  andachieve

  continuous

  improvement

  ,

  increas

  ing

  customer satisfaction

What we need to see:

• BS or MS degree from a leading university in electrical engineering, quality, or related technical discipline (or equivalent experience)

• 8+ years of experience in electronics customer quality role

• Customer interface experience critical

• Quickly

  comprehendtechnical details relevant to understanding customer complaints

• Excellent

  proficiencywith 8D problem solving tools/methods

• Excellent written and oral communication skills

• Interpersonal skills, with a logical approach to problem solving,

  good timemanagement, and task prioritization skills

• Dedicated and able to work with minimum supervision

• Strong leadership skills with experience coordinating teams with multiple disciplines

• Proficient

  usingMS Office software tools, data analytical tools, and email communications

Ways to stand out from the crowd:

• Background of semiconductor manufacturing processes such as Si

  fab

  , Package

  assembly

  and Final test

• Background with SMT and PCBA manufacturing practices and controls

• Knowledge of electronics reliability standards at the

  component

  , board, or system level

• Knowledge of server system hardware and software design, development, architecture, or testing

• Proven history of developing close working relationships with customer quality teams and using structured problem solving to find solutions to their issues

With highly competitive salaries and a comprehensive benefits package, NVIDIA is widely considered to be one of

the

technology

world’s most desirable employers. We have some of the most forward-thinking and hardworking people on the planet working for us. If

you're

creative and autonomous, with a genuine passion for technology, we want to hear from you.

Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. The base salary range is 168,000 USD - 258,750 USD for Level 4, and 200,000 USD - 322,000 USD for Level 5.

You will also be eligible for equity and benefits.

Applications for this job will be accepted at least until June 18, 2026.

This posting is for an existing vacancy. 

NVIDIA uses AI tools in its recruiting processes.

NVIDIA is committed to fostering an inclusive work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.