Senior Datacenter Program Manager - Build Metro

Overview

Microsoft Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a Senior Datacenter Program Manager - Build Metro, you will help deliver the core infrastructure behind Microsoft’s online services, including Bing, Office 365, Xbox, OneDrive, and Azure. Our infrastructure spans over 200 datacenters and 1 million servers, supporting more than 1 billion customers and 20 million businesses worldwide. With a focus on environmental sustainability, we continue to grow and evolve to meet changing business demands, maintaining Microsoft’s position as a world-class cloud provider.

The Senior Datacenter Program Manager - Build Metro leads the end-to-end delivery of a portfolio of complex datacenter construction projects ranging from $250,000 to $100 million. This role requires interpersonal, organizational, and project management skills, with expertise in datacenter operations and construction. Responsibilities include managing cross-functional teams and vendors, ensuring safety, quality, and cost-efficiency, and aligning execution with Microsoft’s data center development strategy. The role also champions Microsoft’s values by fostering an inclusive work environment and upholding customer availability and safety as core operational pillars. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Establish working relationships with all construction stakeholders
• Attend all Metro new build, expansion and retrofit project related design, construction, and commissioning meetings
• Serve as the liaison between Construction and Operations and escalate any issues that could cause impact
• Participate in all Construction/Operations walk-throughs, as well as routine construction inspections during the builds
• Coordinate and execute turnover operations, ensure turnover checklist is completed and validated, and all turnover artifacts are delivered on time
• Document and report lessons learned from each project
• Monitor services and KPIs, OKRs, SLAs, and OLAs and reports trends and service anomalies
• Lead key processes, such as team and triage meetings, prioritize work across the team, and rebalance priorities to respond to changes
• Standardize infrastructure equipment, processes, and workflows through design, construction, and turnover of these world-class facilities
• Assist with new facility design & commissioning, coordinating installation of core network infrastructure
• Promote a culture of safety, security, and compliance in all aspect of datacenter activities
• Learn, live, and coach the One Microsoft culture and values
• Lead through change by bringing clarity, generating energy, and delivering success

Qualifications

Required Qualifications:

• High School Qualification or equivalent AND 6+ years experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale environments OR equivalent experience

Other Requirements: 

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: 

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• Bachelor's or Technical College Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field AND 12+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR High School Qualification or equivalent AND 14+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR equivalent experience
• Applicable certifications: APICS/Inventory Control, CompTIA, Microsoft, Network Certifications, CCNA Certifications, ITIL v3 Foundation, Microsoft Operations Framework (MOF) Certifications

Data Center Operations Management IC5 - The typical base pay range for this role across the U.S. is USD $127,600 - $229,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $168,900 - $253,300 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.