Principal CX Program Manager

Overview

The next generation of cloud and AI innovation depends on getting the right computing capacity to customers when and where they need it.

Azure is transforming that experience for enterprise customers and fast-growing AI teams, moving from complex, reactive processes toward a simpler, more predictable, and scalable way to plan and deliver capacity. You will join a small transformation team that tackles the hardest cross-functional challenges, tests new approaches, and turns what works into lasting capabilities used across Azure. The decisions shaped by this role will affect customers worldwide and drive significant business outcomes, making this an opportunity for a leader prepared to operate at exceptional scale and accountability.

As a Principal Customer Experience Program Manager, you will lead high-impact programs that improve how Azure understands customer demand, makes capacity decisions, and delivers computing resources worldwide. You will work with engineering, product, finance, and operations leaders to uncover friction, translate customer and business needs into clear requirements, and make recommendations that shape revenue impact and the experience of customers across global markets. You will be successful when customers and internal teams can make faster, higher-quality decisions, navigate fewer handoffs, and rely on more consistent ways of working at Azure scale.

This opportunity will allow you to:

• Shape how one of the world’s largest clouds plans and delivers capacity for enterprise and AI growth, with decisions that influence revenue and customers worldwide.

• Build deep expertise in cloud capacity, customer demand, product development, finance, and large-scale operations.

• Grow your influence by turning ambiguous, cross-functional problems into clear decisions, scalable solutions, and measurable customer improvements.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Identify the moments that create delay, confusion, or unnecessary effort for customers and internal teams, then define clear opportunities to improve them.

• Lead cross-functional programs with engineering, product, finance, capacity management, and operations teams, aligning goals, decisions, owners, and measures of success.

• Translate global customer demand, business priorities, and operational data into requirements and executive recommendations, making high-stakes tradeoffs that protect customer outcomes and advance business performance.

• Design and launch process, automation, reporting, and workflow improvements that reduce manual work and help teams make faster, better-informed decisions.

• Establish clear decision paths, approval points, and accountability for choices with worldwide customer and revenue implications, enabling complex programs to move consistently from idea to implementation.

• Test new approaches in real operating environments, learn from results, and transition successful solutions to the teams that will run and improve them over time.

• Share reusable practices and insights that help Azure teams improve the capacity experience for enterprise customers and fast-growing AI teams.

Qualifications

Required Qualifications:

• Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 6+ years experience in engineering, product/technical program management, data analysis, or product development
  • OR equivalent experience.

Other Requirements:

• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• Master's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 8+ years experience in engineering, product/technical program management, data analysis, or product development
  • OR Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 12+ years experience in engineering, product/technical program management, data analysis, or product development
  • OR equivalent experience.
• Experience leading complex, cross-functional programs with meaningful customer, operational, or business impact.  
• Strong business judgment and analytical skills, with the ability to balance customer needs, operational constraints, and long-term investments.
• Demonstrated ability to anticipate emerging needs, influence decisions across organizational boundaries, and turn ambiguous problems into scalable solutions. 

#azurecorejobs

Customer Experience Program Mgmt IC5 - The typical base pay range for this role across the U.S. is USD $142,800 - $274,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000 - $304,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.