Automation Engineer - IT & Business Systems
Job Description
At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.
Summary
The Automation Engineer designs, builds, and
maintains
the applications, integrations, and automations that make Austin IT and its business partners measurably faster. The role is grounded in real software engineering and is platform-agnostic by design, drawing on programming and scripting, open-source tooling, AI-driven automation, low-code platforms, and modern integration methods, and selecting the right technology for each problem rather than defaulting to one product. It turns manual, repetitive workflows into reliable, supported solutions, and applies that same automation discipline inward to reduce the operational and compliance overhead that IT itself carries.
This is a
build
-anchored role.
Roughly 70%
of the work is development, integration, and enterprise-solution delivery; the remaining ~30% is hands-on IT support, weighted toward the systems and automations this role helps create. The position suits an engineer who would rather remove a recurring problem permanently than resolve the same ticket twice.
Essential Duties and Responsibilities
Other duties may be assigned. Responsibilities are grouped by the two areas of focus below.
Software Development and Automation (~70%)
Design, build, test, and
maintain
custom applications, services, and scripts using modern programming languages and frameworks, including open-source stacks, to solve problems that off-the-shelf and low-code tools cannot.
Integrate systems that were not designed to talk to each other using
REST APIs, JSON, webhooks, and modern authentication patterns
, with structured error handling, logging, and monitoring.
Design, query, and
optimize
the relational databases and data models that underpin custom applications, integrations, and reporting.
Automate workflows across business platforms, including the enterprise ITSM/ticketing system, using API-based connectivity and RPA where
appropriate
, extending to data-platform and data-warehouse integrations.
Develop
AI-driven automation and agent tooling
(for example LLM agents, AI connectors, and emerging agent standards such as MCP) to extend existing
systems, and
use AI to accelerate the development work itself.
Where it is the right fit for a simpler workflow, deliver low-code solutions (for example Power Platform) and reporting, treated as one
option
among many rather than the default.
Stand up and
maintain
supporting infrastructure and services where it advances automation, including Linux and virtualization (for example
Proxmox
),
monitoring
and dashboards (for example Grafana), and network services.
Automate internal IT operations, including onboarding and offboarding, imaging, access provisioning, and asset workflows, through scripting, with the deliberate aim of
reducing recurring support volume
and freeing team capacity for higher-value work.
Build tooling that automates the collection of compliance evidence, access reviews, and control attestations, lowering the manual effort the department spends on
audit and regulatory obligations
while keeping the resulting records defensible.
Own full solution lifecycle: requirements, design, build, test, structured Dev/Test/Prod deployment, and post-deployment monitoring, alerting, and data-integrity checks.
Produce documentation, runbooks, and training so that solutions can be
operated
and supported by others, not only by their author.
Partner with business stakeholders and Enterprise IT to
identify
automation opportunities and translate them into scoped, sized, and sequenced work.
IT Support (~30%)
Provide Tier-2 and Tier-3 support, weighted toward the applications, integrations, and automations this role helps deliver.
Support endpoint and asset operations, including imaging, onboarding, patching, and decommissioning, and
identify
candidates for automation as they recur.
Perform identity and access administration: provisioning and deprovisioning, group and role-based access changes, and tenant hygiene.
Coordinate with the managed service provider (MSP) on escalations and handoffs, allowing the internal team to focus on engineering work.
Contribute to the support rotation so that build days
remain
protected across the team rather than continuously interrupted.
General Responsibilities
Maintain current, in-depth knowledge of the platforms and technologies
required
for the role, through formal or self-directed development.
Drive continuous improvement through trend analysis and metrics, including measurable reduction of manual effort and ticket volume via automation.
Communicate status, issues, and risks clearly to the IT Manager and stakeholders, and
maintain
a visible backlog of build work.
Exchange knowledge and reusable solutions with other Jabil sites and functional teams to support enterprise-wide adoption.
Ensure adherence to all company policies and procedures, including Health, Safety, Quality, and Security requirements.
Perform other duties and special projects as assigned, including exploratory and proof-of-concept work outside the standard toolset.
Minimum
Requirements
Bachelor's degree in Computer Science
, Management Information Systems, Information Technology, or a related field, or an equivalent combination of education and experience.
Typically
3 to 5 years of hands-on experience building, automating, and integrating systems across more than one platform or environment, with some Tier-2 support foundation.
Strong software development ability
: writing, testing, and maintaining production-quality code in one or more modern programming languages (for example Python), comfortable with open-source stacks and not limited to any single vendor or low-code product.
Automation as a core competency
: the ability to remove manual, repetitive work through scripting, integration, and orchestration, and to choose the right approach for the problem.
Fluency with integration fundamentals
: REST APIs, JSON, webhooks, and authentication patterns.
Solid understanding of database technology
: relational data modeling, SQL, and query design and optimization.
Practical use of
AI to build and accelerate automation
: LLM agents, AI connectors, and AI-assisted development, applied to real workflow, knowledge, and support problems.
Proficiency
scripting in Python and PowerShell, and comfort working across both Linux and Windows.
Experience with an enterprise ITSM or ticketing platform and building integrations or
automations
against it.
Source control and CI/CD discipline using Azure DevOps, Git, and Atlassian (Jira).
Networking fundamentals: VLANs, routing,
firewall
rules, and troubleshooting connectivity end to end.
Working understanding of enterprise single sign-on (for
example
Okta). Day-to-day SSO administration sits outside this role, but the person must be able to design, integrate, and troubleshoot against it.
Ability to gather requirements,
size
work, and deliver against deadlines with limited supervision.
Knowledge, Skills, and Abilities
Required
Software development in one or more modern languages (for example Python), including open-source stacks; production-quality code.
Automation and integration: REST APIs, JSON, webhooks, scripting (Python, PowerShell), and workflow orchestration.
Database technology: relational modeling, SQL, and query optimization.
AI-enabled automation: LLM agents, AI connectors, and AI-assisted development.
Enterprise ITSM or ticketing platforms and integrating or automating against them.
Cloud services (AWS) supporting application and automation workloads.
Source control and CI/CD: Azure DevOps, Git, and Atlassian (Jira).
Linux and Windows administration; identity fundamentals, including exposure to enterprise SSO (Okta).
Networking fundamentals: VLANs, routing,
firewall
, and connectivity troubleshooting.
Low-code platforms (for example Power Platform) applied where they are the right fit.
Tier-2
support
fundamentals and clear technical documentation.
Preferred
ServiceNow specifically (ITSM, CMDB);
Mendix
or other low-code / LCAP platform exposure; Smartsheet; Snowflake and MuleSoft; PostgreSQL and other specific database or data-platform (Microsoft Fabric) experience; virtualization and open-source infrastructure (
Proxmox
, VMware, or similar); observability and monitoring (Grafana, Prometheus); containerization (Docker); SharePoint; RPA; infrastructure-as-code; and exposure to software, hardware, or test-lab environments.
Work Environment
Work is performed in a climate-controlled office and laboratory environment supporting software, hardware, and test operations, with light storage areas. The role
operates
within a fast-growing, compliance-regulated design and engineering site serving
hyperscaler
customers. Duties are
predominantly performed
at a workstation, with recurring hands-on work in lab and storage areas; the noise level is
generally low
to moderate, and
additional
hours may occasionally be
required
to meet project or support deadlines.
BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver’s license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact the Federal Bureau of Investigations internet crime hotline (www.ic3.gov), the Federal Trade Commission identity theft hotline (www.identitytheft.gov) and/or your local police department. Any scam job listings should be reported to whatever website it was posted in.
Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.
Accessibility Accommodation
If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to Always_Accessible@Jabil.com or calling 727-803-7988 with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail or phone number. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.
#whereyoubelong
#AWorldofPossibilities
