Senior Quality Analyst

Overview We are seeking a full-time Senior Quality Analyst in our Cary, NC location.  In this role, you will be responsible for providing leadership of quality assurance activities for complex features within Garmin products and software. Our team focuses on backend services spanning all Garmin segments. We support live systems in a continuous development environment. Must live in North Carolina to be considered. Essential Functions Demonstrate the role of quality assurance in each phase of the software development life cycle and demonstrate knowledge of Garmin product specifications, capabilities, and operation related to the supported market segment Design test plans, scenarios, scripts and/or procedures of significant complexity in accordance with established Garmin test procedures and analysis of project requirements as necessary Ensure that test scripts follow established standards, fully exercise targeted functionality, and are technically sound and executed properly in all phases of testing Verify software modifications in new software versions to prepare for implementation Document and report defects; perform analysis and determine reproducibility Lead investigation and development of new tools and methodologies to support quality assurance initiatives Proactively identify areas for improvement and gaps in process and provide effective suggestions to improve test coverage Develop and implement creative testing approaches to accommodate schedules, resource constraints, and competing stakeholder priorities Demonstrate ownership of unique service domains as a subject matter expert; serve as the primary quality assurance resource for independent engineering teams Motivate and drive accountability to project teams and stakeholders in pursuit of successfully delivering quality goals Serve as the voice of the customer in product design reviews to provide input on functional requirements, schedules, resource needs, target release dates, and potential problems Conduct usability tests and effectively communicate results to product owners and management Work with other quality assurance associates and developers to manage release deployments; lead workflow improvement initiatives Troubleshoot issues in lower development environments blocking the deployment pipeline Investigate and verify issues reported to quality assurance by other Garmin teams, raising awareness with developers and project managers as appropriate Work with product/billing support teams to identify customer-facing issues and use feedback to inform the testing process Provide feedback to design and development communities to help improve the quality of deliverables Communicate project status to internal customers, product owners, and management Effectively collaborate with teams split across multiple sites and time zones Train and mentor other quality assurance associates Basic Qualifications Bachelor's Degree AND a minimum of 5 years relevant experience OR a minimum of 9 years equivalent combination of education and experience Minimum of 2 years leadership experience within a product/software quality team Bachelor’s Degree OR a minimum of 4 years equivalent combination of education and experience Excellent academics (cumulative GPA greater than or equal to 3.0 as a general rule) Relevant experience or training in product and/or software quality assurance processes and methodologies related to a Garmin core product market and in creating test plans and conducting usability tests for large projects Must possess superior organizational/analytical skills, be detail oriented with the ability to prioritize and manage multiple tasks, can work independently with minimal supervision, and can exercise sound independent judgment Desired Qualifications Bachelor’s Degree Outstanding academics (cumulative GPA greater than or equal to 3.5) Strong working knowledge of Garmin product line and customers Relevant experience writing automated test scripts Relevant experience or training in creating test plans, conducting usability tests, and/or writing test scripts is preferred Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran’s status, age or disability. This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits