Sr. Manager, Strategic Accounts
Location
Palo Alto, CA
Level
Senior-Level
Department
Robotics & Automation
Type
Salary
$186,000 - $214,000
Job Description
Posted on:
2026-05-13
Responsibilities
- Own operational execution across High Volume Electronics customers, ensuring measurable outcomes.
- Drive value in the hardware development and manufacturing lifecycle, including NPI, PVT, Ramp, and Mass Production.
- Build and maintain relationships with hardware engineering, operations, and quality leaders.
- Lead and develop a team of Customer Success professionals for day-to-day engagement with customers.
- Run structured business reviews with customer stakeholders to communicate outcomes and identify expansion opportunities.
- Partner cross-functionally within Instrumental with Sales, Product, Engineering, and Data teams.
- Identify and drive expansion opportunities within existing accounts to improve product quality and manufacturing margins.
Job Requirements
- 8–12 years of experience in electronics development, manufacturing, or hardware program leadership.
- Experience across hardware development and manufacturing lifecycles including NPI and Mass Production.
- Proven track record of leading teams responsible for complex technical or operational programs.
- Understanding of the importance of manufacturing KPIs and their impact on business outcomes.
- Strong ownership and execution skills with examples of driving outcomes across teams.
- Ability to thrive in startup environments and solve ambiguous problems.
- Experience in building relationships with Director and VP-level stakeholders in hardware engineering and operations.
