Robotics Support Engineer
Location
Wilmington, MA
Level
Mid-Level
Department
Robotics & Automation
Type
Salary
Job Description
Posted on:
2025-09-19
Responsibilities
- Own the execution of software version upgrades and new release deployments.
- Manage and update SLAM-based maps to optimize robot navigation.
- Configure site-specific parameters to enhance robot performance.
- Track, analyze, and report trends in support requests and system failures.
- Manage customer support tickets for tier 2 technical issues.
- Develop and maintain documentation and internal troubleshooting guides.
- Collaborate with cross-functional teams to resolve complex system issues.
Job Requirements
- Bachelor's Degree in Computer Science, Robotics, or related discipline.
- 3+ years of hands-on hardware and software troubleshooting experience.
- Strong understanding of ROS, Python and/or C++ coding, and Linux.
- Ability to communicate technical information effectively.
- Proven experience in managing multiple tasks and emergency situations.
- Excellent written and verbal communication skills.
