Robotic Operations Engineer
Location
San Francisco, CA
Level
Entry-Level
Department
Robotics & Automation
Type
Salary
Job Description
Posted on:
2026-06-09
Responsibilities
- Investigate customer issues and deploy fixes or mitigations.
- Perform remote diagnostics and guide on-site operators through troubleshooting steps.
- Track and log hardware requests and part quantities.
- Write and maintain documentation such as runbooks and troubleshooting guides.
- Collaborate with Systems Support and Application teams to resolve production blocking issues.
- Maintain customer portal accuracy and manage ticket states.
- Work with the Customer Support Manager to improve performance metrics.
Job Requirements
- BS in Computer Science, Robotics, Electrical Engineering, Mechanical Engineering, or related field.
- Minimum 1 year experience in a customer-facing role in applications engineering or similar.
- Prior experience in API integrations for support tooling development.
- Comfort with command line interfaces and basic scripting (Bash, Python, JavaScript).
- Strong communication and project management skills.
- Ability to work independently and with minimal supervision.
- Familiarity with Linux/Unix and/or Robot Operating System (ROS) is a plus.
