Systems Engineer I (Santa Clara, CA)

The role is for a Desktop Support Engineer in the Santa Clara, CA office, responsible for supporting the bank's end user computing environment.

• Provide technical support for software installation, testing, and upgrades
• Test system functionality, performance, and stability
• Monitor and enhance systems and technical infrastructure
• Maintain technical proficiency and communicate effectively with internal clients
• Act as an escalation point for the Service Desk team
• Work on incidents/requests in ServiceNow and handle small projects/tasks

• Bachelor's Degree and 1 year of experience in Systems support role OR High School Diploma/GED and 5 years of experience
• Strong customer service skills
• Experience with Microsoft Windows 10, MECM(SCCM), MS Office Suite, network infrastructure, VOIP, and hardware/software troubleshooting
• Knowledge of scripting languages and Active Directory
• Understanding of network protocols and interfaces
• Ability to lift PC/Printer equipment and be on call 24/7
• Excellent verbal and written communication skills