NI (National Instruments)

Manufacturing Repair Services Operations Manager

Job Description

Posted on: 
2025-11-06

Responsibilities

  • Plan and coordinate daily activities of repair and shipping teams.
  • Evaluate KPIs and analyze performance data to meet business goals.
  • Drive initiatives to improve efficiency, customer experience, and service quality.
  • Manage team performance and development plans.
  • Plan yearly budget and manage operational expenses.
  • Identify head count requirements and hire new resources as needed.
  • Collaborate with teams in remote locations and participate in global initiatives.

Job Requirements

  • Bachelor’s degree in Electrical Engineering Technologies, Industrial Engineering, Mechanical Engineering, Computer Engineering, or closely related field.
  • 3 years of experience in a quality engineering or manufacturing occupation.
  • 2 years of experience creating quality documentation and analyzing data for repairs.
  • 2 years of experience driving efficiency and improving quality in manufacturing.
  • 2 years of experience managing ISO9001:2015 standards.
  • 1 year of experience with project management tools such as JIRA, SFDC, AzDO.
  • Must work in the office four days a week, with limited telecommuting.
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