Robotic Operations Support Specialist
Location
Boston, MA
Level
Full-Time
Department
Robotics
Type
Salary
Job Description
Posted on:
2025-04-18
Responsibilities
- Field Training: Complete two weeks at HQ and two weeks shadowing field operations.
- Learn the robotic truck unload system and customer workflows.
- Monitor fleet performance and identify potential issues using telemetry.
- Diagnose and resolve issues across software, electrical, and mechanical components.
- Provide live support for customer stakeholders and internal teams.
- Manage support cases and maintain clear communication.
- Perform scheduled and ad hoc maintenance on robotic arms and electrical components.
Job Requirements
- 2–5 years of experience with robotic or automated systems in production.
- At least 1 year in a customer-facing or technical support role.
- Familiarity with CLI tools and interpreting logs.
- Knowledge of industrial robotics, PLCs, and sensors.
- Experience with electromechanical subsystems and field repair workflows.
- Strong communication skills with technical and non-technical stakeholders.
- Ability to build trust with customers and engineering teams.
