Developer Support Engineer
Location
Burlingame, CA
Level
Full-Time
Department
Software Development
Type
Salary
$141,000 - $197,000
Job Description
Posted on:
2025-03-15
Responsibilities
- Solve escalated issues reported by app developers and creators.
- Coordinate with product teams for complex issue resolutions.
- Create processes to enhance support journeys.
- Understand platform policies to support escalation paths.
- Lead cross-functional projects to reduce developer friction.
- Support the development of new technical solutions for support.
- Provide insights into the developer and creator journey to advise on solutions.
Job Requirements
- Bachelor's degree in Computer Science or relevant technical field.
- 5+ years of experience in technical support.
- Experience with Tier 2 or higher ticket issue escalations.
- Proficient in customer relations management systems like Salesforce and Zendesk.
- Effective communication and problem-solving skills.
- Experience in working independently and resourcefully.
- Preferred experience in software or app development support.
