Developer Support Engineer
Location
Burlingame, CA
Level
Full-Time
Department
Software Development
Type
Salary
Job Description
Posted on:
2025-04-14
Responsibilities
- Support the developer community across multiple disciplines.
- Solve escalated issues reported by app developers and creators of worlds.
- Understand developer experience, platform policies, and procedures to support escalation paths.
- Collaborate on projects with cross-functional teams to reduce developer friction in receiving support.
- Support and advise on the development of new technical solutions.
- Provide insights about the Meta Horizon developer and creator journey.
- Execute tasks in a dynamic and iterative environment.
Job Requirements
- Bachelor's degree in Computer Science, Computer Engineering, or a relevant field.
- 3+ years of experience in technical support.
- Experience in solving Tier 2 or higher ticket issue escalations.
- Effective communication and problem-solving skills.
- Experience with ticketing and CRM systems like Salesforce and Zendesk.
- Experience assisting with problems related to Unity, Typescript, and/or Unreal Engine.
- Experience working independently and managing multiple assignments.
