Electronics / Electrical - Technical Support Engineer - Remote
Location
Torrance, CA
Level
Full-Time
Department
Renewable Energy
Type
Salary
Job Description
Posted on:
2025-01-23
Responsibilities
- Support customers globally through phone and online systems in a timely manner.
- Maintain relationships with clients by providing support, information, and guidance.
- Identify product improvements and process improvements.
- Perform in-house or on-site repairs on the products.
- Manage customer issues in a timely manner.
- Help drive quick response times globally.
- Report and assist in creating technical documents.
Job Requirements
- Degree in Electrical Engineering or relevant field experience.
- Understanding of computer systems, mobile devices, and other tech products.
- Experience with general electronics design and familiarity with processor-controlled devices.
- Ability to read and understand electrical/electronic schematics.
- Ability to diagnose and troubleshoot technical issues.
- Familiarity with remote desktop applications and help desk software.
- Excellent problem-solving and communication skills.
